{"id":80,"date":"2025-07-26T17:29:07","date_gmt":"2025-07-26T17:29:07","guid":{"rendered":"http:\/\/localhost\/senzenenergy\/?page_id=80"},"modified":"2025-07-27T09:22:31","modified_gmt":"2025-07-27T09:22:31","slug":"return-refund-policy","status":"publish","type":"page","link":"https:\/\/bitnester.com\/senzen\/return-refund-policy\/","title":{"rendered":"Return &#038; Refund Policy"},"content":{"rendered":"<p>Thank you for shopping with\u00a0<strong>Senzen Energy Private Limited<\/strong>\u00a0on Amazon. We are committed to providing high-quality products and ensuring your satisfaction. Please read our return and refund policy carefully.<\/p>\n<ol>\n<li><strong>Eligibility for Returns<\/strong><\/li>\n<\/ol>\n<p>You may request a return under the following conditions:<\/p>\n<ul>\n<li>The product was\u00a0<strong>damaged, defective, or not as described<\/strong>.<\/li>\n<li>The product was delivered with\u00a0<strong>missing parts or accessories<\/strong>.<\/li>\n<li>The return is requested within the\u00a0<strong>return window specified on the product listing<\/strong>\u00a0(usually 7 to 10 days from delivery).<\/li>\n<\/ul>\n<p><strong>Note:<\/strong>\u00a0Returns for reasons such as change of mind or wrong selection may not be accepted unless explicitly mentioned on the product page.<\/p>\n<ol start=\"2\">\n<li><strong>How to Initiate a Return<\/strong><\/li>\n<\/ol>\n<p>To initiate a return:<\/p>\n<ul>\n<li>Go to\u00a0<strong>Your Orders<\/strong>\u00a0on Amazon.<\/li>\n<li>Select the item you want to return and choose the appropriate reason.<\/li>\n<li>Follow the on-screen instructions to complete the return process.<\/li>\n<li>Amazon or Senzen Energy will arrange for a pickup or provide instructions for return shipping.<\/li>\n<\/ul>\n<ol start=\"3\">\n<li><strong>Refund Process<\/strong><\/li>\n<\/ol>\n<p>Once we receive the returned item and complete a quality check:<\/p>\n<ul>\n<li>A\u00a0<strong>full or partial refund<\/strong>\u00a0(as applicable) will be initiated to your original payment method.<\/li>\n<li>Refunds are typically processed within\u00a0<strong>5\u20137 business days<\/strong>\u00a0after return approval.<\/li>\n<li>If the product is not eligible for a refund due to damage caused after delivery or other disqualifying reasons, the item may be returned to you at your expense.<\/li>\n<\/ul>\n<ol start=\"4\">\n<li><strong>Replacement Policy<\/strong><\/li>\n<\/ol>\n<p>In case of damaged or defective items, you may be eligible for a\u00a0<strong>free replacement<\/strong>\u00a0instead of a refund, subject to stock availability.<\/p>\n<ol start=\"5\">\n<li><strong>Non-Returnable Items<\/strong><\/li>\n<\/ol>\n<p>The following products are\u00a0<strong>not eligible for return<\/strong>\u00a0unless they arrive damaged or defective:<\/p>\n<ul>\n<li>Products damaged due to misuse or negligence.<\/li>\n<li>Items missing original packaging, manuals, or accessories.<\/li>\n<li>Products that have been\u00a0<strong>installed or used<\/strong>\u00a0(e.g., wall-mounted appliances, opened filters, etc.).<\/li>\n<li>Customized or special-order items.<\/li>\n<\/ul>\n<ol start=\"6\">\n<li><strong>Warranty Support<\/strong><\/li>\n<\/ol>\n<p>All products sold by Senzen Energy are covered under\u00a0<strong>manufacturer warranty<\/strong>\u00a0as applicable. For warranty service:<\/p>\n<ul>\n<li>Please refer to the\u00a0<strong>warranty card<\/strong>\u00a0or\u00a0<strong>product manual<\/strong>.<\/li>\n<li>Contact our customer support at: customercare<strong>@senzenenergy.com<\/strong>\u00a0or via Amazon message.<\/li>\n<\/ul>\n<ol start=\"7\">\n<li><strong>Contact Us<\/strong><\/li>\n<\/ol>\n<p>For questions regarding returns or product support, contact: \ud83d\udce7<strong>customercare@senzenenergy.com<\/strong>\u00a0\ud83d\udcde CallCenter : 08064521248 \ud83d\udd58 Customer service hours:\u00a0<strong>Monday to Friday, 10 AM \u2013 6 PM IST<\/strong><\/p>\n<p><strong>Note:<\/strong>\u00a0This Return &amp; Refund Policy is subject to Amazon\u2019s overarching return guidelines. If there is any conflict between this policy and Amazon\u2019s,\u00a0<strong>Amazon\u2019s policy will prevail<\/strong>.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Thank you for shopping with\u00a0Senzen Energy Private Limited\u00a0on Amazon. We are committed to providing high-quality products and ensuring your satisfaction. Please read our return and refund policy carefully. Eligibility for Returns You may request a return under the following conditions: The product was\u00a0damaged, defective, or not as described. The product was delivered with\u00a0missing parts or &hellip; <\/p>\n<p class=\"link-more\"><a href=\"https:\/\/bitnester.com\/senzen\/return-refund-policy\/\" class=\"more-link\">Continue reading<span class=\"screen-reader-text\"> &#8220;Return &#038; Refund Policy&#8221;<\/span><\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"inline_featured_image":false,"footnotes":""},"class_list":["post-80","page","type-page","status-publish","hentry","entry"],"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/bitnester.com\/senzen\/wp-json\/wp\/v2\/pages\/80","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/bitnester.com\/senzen\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/bitnester.com\/senzen\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/bitnester.com\/senzen\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/bitnester.com\/senzen\/wp-json\/wp\/v2\/comments?post=80"}],"version-history":[{"count":2,"href":"https:\/\/bitnester.com\/senzen\/wp-json\/wp\/v2\/pages\/80\/revisions"}],"predecessor-version":[{"id":288,"href":"https:\/\/bitnester.com\/senzen\/wp-json\/wp\/v2\/pages\/80\/revisions\/288"}],"wp:attachment":[{"href":"https:\/\/bitnester.com\/senzen\/wp-json\/wp\/v2\/media?parent=80"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}