{"id":41,"date":"2025-07-26T16:36:31","date_gmt":"2025-07-26T16:36:31","guid":{"rendered":"http:\/\/localhost\/senzenenergy\/?page_id=41"},"modified":"2025-09-07T08:41:55","modified_gmt":"2025-09-07T08:41:55","slug":"warranty","status":"publish","type":"page","link":"https:\/\/bitnester.com\/senzen\/warranty\/","title":{"rendered":"Warranty"},"content":{"rendered":"<p><strong>PCB Controller Unit Warranty \u2013 Key Conditions:<\/strong><\/p>\n<ul>\n<li>Warranty is void if regular preventive maintenance is not performed by SEPL-authorized dealers or service franchisees during the warranty period.<\/li>\n<li>Failures due to poor maintenance, voltage fluctuations, or natural calamities are not covered.<\/li>\n<li>Warranty is invalid if the unit is serviced or repaired by unauthorized personnel.<\/li>\n<li>An original invoice and company-stamped warranty card must be presented to claim a warranty and extended warranty.<\/li>\n<li>From the 2nd to the 5th year, the extended warranty on the PCB controller is applicable only if:<\/li>\n<\/ul>\n<p>The air conditioner unit is covered under an active AMC or Extended Warranty, or<\/p>\n<p>The unit remains in a physically and technically non-tampered condition, with proper maintenance recorded during the said period.<\/p>\n<ul>\n<li>From the 2nd year onward, if PCB replacement is required and the Air conditioner is not under AMC or Extended warranty in that case labor, and any other spare parts if so, required are chargeable, will be borne by the customer.<\/li>\n<li>SEPL reserves the right to inspect the unit and may decline the warranty and extended warranty of PCB controller for signs of abuse or abnormal usage.<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p><strong>Compressor Warranty Terms \u2013 Key conditions:<\/strong><\/p>\n<ul>\n<li>The warranty shall be void if regular preventive maintenance is not carried out by SEPL-authorized dealers, SSDs, and Service franchisees during the warranty period.<\/li>\n<li>The extended compressor warranty (not applicable under AMC or full unit extended warranty) shall be void if the unit is serviced or maintained by any unauthorized person or vendor other than a SEPL-authorized dealer, SSD, or service franchisee.<\/li>\n<li>Compressor failure due to poor maintenance, abnormal voltage, or unauthorized servicing is not covered.<\/li>\n<li>Original purchase invoices and company-stamped warranty cards must be shown to claim a warranty.<\/li>\n<li>Warranty remains valid only if servicing is done exclusively by SEPL-authorized personnel.<\/li>\n<li>From the 2nd year onward, in case of compressor replacement, costs for gas refilling, spare parts, and transportation are chargeable to the customer if the Air conditioner is not under AMC or Extended warranty.<\/li>\n<li>SEPL reserves the right to inspect the unit and may deny a warranty for signs of abnormal usage or tampering.<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p><strong>Warranty Period: 1 Years on Product<\/strong><\/p>\n<p>* Terms &amp; Conditions applicable for Compressor &amp; Controller unit<\/p>\n<ul>\n<li>Coverage:<\/li>\n<\/ul>\n<p>o Manufacturing Defects \u2714<\/p>\n<p>o Compressor Replacement \u2714<\/p>\n<p>o Spare Parts \u2714 (as per company policy)<\/p>\n<p>o Free Service Visits (3 times within 1st year)<\/p>\n<ul>\n<li>Exclusions:<\/li>\n<\/ul>\n<p>o Physical damage, improper installation, and unauthorized repairs.<\/p>\n<p>o Damage due to voltage fluctuations, fire, or natural disasters.<\/p>\n<p>&nbsp;<\/p>\n<p><strong>\u00a0<\/strong><\/p>\n<p><strong>WARRANTY CARD<\/strong><\/p>\n<p><strong>Product: Senzen Airconditioner<\/strong><\/p>\n<p><strong>Model No:<\/strong> ____________________________________________________________________<\/p>\n<p><strong>IDU SR No<\/strong>: ___________________________________________________________________<\/p>\n<p><strong>ODU No<\/strong>: _____________________________________________________________________<\/p>\n<p><strong>Customer Name:<\/strong> _______________________________________________________________<br \/>\n<strong>Address:<\/strong> ______________________________________________________________________<br \/>\n<strong>City<\/strong>_______________ State________________________ Pin code________________________<br \/>\n<strong>Contact No.: ____________________________ Email:<\/strong> _________________________________<\/p>\n<p><strong>Date of Purchase:<\/strong> _________________________<br \/>\n<strong>Invoice No:<\/strong> ______________________________<br \/>\n<strong>Dealer Name:<\/strong> ________________________________________________________________<\/p>\n<p><strong>Warranty Details<\/strong><\/p>\n<ul>\n<li><strong>Warranty Period:<\/strong> 1 Years on Product | 10 Years on Compressor* | 5 Years on Controller unit*<\/li>\n<\/ul>\n<p><em>* Terms &amp; Conditions applicable for Compressor &amp; Controller unit<\/em><\/p>\n<ul>\n<li><strong>Coverage:<\/strong>\n<ul>\n<li>Manufacturing Defects \u2714<\/li>\n<li>Compressor Replacement \u2714<\/li>\n<li>Spare Parts \u2714 (as per company policy)<\/li>\n<li>Free Service Visits (3 times within 1<sup>st<\/sup> year)<\/li>\n<\/ul>\n<\/li>\n<li><strong>Exclusions:<\/strong>\n<ul>\n<li>Physical damage, improper installation, and unauthorized repairs.<\/li>\n<li>Damage due to voltage fluctuations, fire, or natural disasters.<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p><strong>Terms &amp; Conditions<\/strong><\/p>\n<ol>\n<li>This warranty is valid only if the unit is installed by an authorized service provider of SEPL<\/li>\n<li>Regular maintenance\/service is required as per the company\u2019s recommendations.<\/li>\n<li>The warranty is non-transferable and valid only for the original purchaser.<\/li>\n<li>Proof of purchase (invoice) &amp; valid warranty card both are required for warranty claims.<\/li>\n<li>Warranty service is available only through authorized service centres.<\/li>\n<li>Re-installation and relocation of AC unit is only permissible through authorised service centre of SEPL.<\/li>\n<\/ol>\n<p><strong>Customer Signature:<\/strong> ___________________________<br \/>\n<strong>Dealer Signature &amp; Stamp:<\/strong> ______________________________________<\/p>\n<p><em>*Terms &amp; Conditions applicable for Compressor &amp; Controller unit<\/em><\/p>\n<p>&nbsp;<\/p>\n<p><strong>\u00a0\u00a0\u00a0\u00a0 \u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 <u>10 years Compressor Warranty Terms:<\/u><\/strong><\/p>\n<ul>\n<li><strong>The warranty shall be void <\/strong>if regular preventive maintenance is not carried out by <strong>SEPL-authorized dealers, SSDs, and Service franchisees <\/strong>during the warranty period.<\/li>\n<li>The <strong>extended compressor warranty<\/strong> (not applicable under AMC or full unit extended warranty) shall be <strong>void<\/strong> if the unit is <strong>serviced or maintained by any unauthorized person or vendor<\/strong> other than a <strong>SEPL-authorized dealer, SSD, or service franchisee<\/strong>.<\/li>\n<li><strong>Compressor failure<\/strong> due to <strong>poor maintenance<\/strong>, <strong>abnormal voltage<\/strong>, or <strong>unauthorized servicing<\/strong> is <strong>not covered<\/strong>.<\/li>\n<li><strong>Original purchase invoices<\/strong> and <strong>company-stamped warranty cards<\/strong> must be shown to claim a warranty.<\/li>\n<li>Warranty remains valid <strong>only if servicing is done exclusively<\/strong> by SEPL-authorized personnel.<\/li>\n<li>From the <strong>2nd year onward<\/strong>, in case of compressor replacement, <strong>costs for gas refilling, spare parts, and transportation<\/strong> are chargeable to the customer if the Air conditioner is not under AMC or Extended warranty.<\/li>\n<li>SEPL reserves the right to <strong>inspect the unit<\/strong> and may <strong>deny a warranty<\/strong> for signs of <strong>abnormal usage or tampering<\/strong>.<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p><strong><u>5 Years PCB Controller Unit Warranty \u2013:<\/u><\/strong><\/p>\n<ul>\n<li><strong>Warranty is void<\/strong> if regular preventive maintenance is <strong>not performed<\/strong> by SEPL-authorized dealers or service franchisees during the warranty period.<\/li>\n<li><strong>Failures due to poor maintenance, voltage fluctuations, or natural calamities<\/strong> are <strong>not covered<\/strong>.<\/li>\n<li>Warranty is <strong>invalid<\/strong> if the unit is serviced or repaired by <strong>unauthorized personnel<\/strong>.<\/li>\n<li><strong>An original invoice<\/strong> and <strong>company-stamped warranty card<\/strong> must be presented to claim a warranty and extended warranty.<\/li>\n<\/ul>\n<ul>\n<li>From the 2nd to the 5th year, the extended warranty on the PCB controller is applicable only if:<\/li>\n<\/ul>\n<p>The air conditioner unit is covered under an active AMC or Extended Warranty, or<\/p>\n<p>The unit remains in a physically and technically non-tampered condition, with proper maintenance recorded during the period.<\/p>\n<ul>\n<li>From the <strong>2nd year onward<\/strong>, if PCB replacement is required and the Air conditioner is not under AMC or Extended warranty in that case<strong> labour, and any other spare parts if so, required are chargeable,<\/strong> will be borne by the customer.<\/li>\n<li>SEPL reserves the right to <strong>inspect the unit<\/strong> and may <strong>decline the warranty and extended warranty of PCB controller<\/strong> for signs of <strong>abuse or abnormal usage<\/strong>.<\/li>\n<\/ul>\n<p><strong>\u2705 SENZEN Air Conditioner Warranty<\/strong><\/p>\n<p>At <strong>Senzen Energy Private Limited<\/strong>, we stand behind the quality and reliability of our products. Our comprehensive warranty ensures complete peace of mind for every customer.<\/p>\n<p><strong>\ud83d\udee0 Standard Warranty \u2013 12 Months<\/strong><\/p>\n<p>All <strong>electrical components<\/strong> of SENZEN Air Conditioners are covered under a <strong>1-year warranty<\/strong> from the <strong>date of purchase<\/strong>.<br \/>\nThis warranty excludes <strong>grills, remote handsets, and aesthetic plastic parts<\/strong>.<br \/>\nWe will <strong>repair or replace<\/strong> any covered component found defective due to faulty material or workmanship <strong>at no extra cost<\/strong>, through our authorized service centers.<\/p>\n<p><strong>\ud83d\udd27 Extended Warranty on Inverter ACs (Up to 2.0 TR) \u2013 Compressor &amp; PCB Controller (IDU &amp; ODU)<\/strong><\/p>\n<ul>\n<li><strong>Compressor Warranty:<\/strong> 10 Years (effective from date of customer invoice)<\/li>\n<li><strong>PCB Controller Warranty (IDU &amp; ODU):<\/strong> 5 Years (effective date of customer invoice)<\/li>\n<\/ul>\n<p>Our extended warranty coverage is a testament to our commitment to quality and long-term performance.<\/p>\n<p><strong>\ud83d\udcc4 Warranty Terms &amp; Conditions \u2013 SENZEN Air Conditioners<\/strong><\/p>\n<p><strong>\u2705 Warranty Activation:<\/strong><\/p>\n<ul>\n<li>Warranty valid <strong>only upon registration<\/strong> via <strong>Customer Care (+91 8064521248)<\/strong> and a <strong>duly stamped and signed Warranty Card<\/strong> from an authorized dealer.<\/li>\n<li><strong>The original purchase invoice<\/strong> must be presented along with the warranty card. Failing this, the warranty stands <strong>null and void<\/strong>.<\/li>\n<\/ul>\n<p><strong>\ud83d\udee0 Warranty Coverage:<\/strong><\/p>\n<ul>\n<li><strong>1-Year<\/strong> comprehensive warranty on electrical components (excluding grill, remote &amp; plastic parts).<\/li>\n<li><strong>10-Year Compressor<\/strong> &amp; <strong>5-Year PCB Controller<\/strong> warranty (for Inverter ACs up to 2.0 TR).<\/li>\n<li><strong>3 Free Preventive Maintenance Services<\/strong> in the first year (customer-initiated).<\/li>\n<\/ul>\n<p><strong>\u26a0\ufe0f Key Conditions:<\/strong><\/p>\n<ol>\n<li>Product registration by a customer or dealer is mandatory.<\/li>\n<li>The warranty is <strong>location-specific<\/strong> and ends on expiry date, irrespective of usage or relocation. For any shift, notify Senzen 7 days prior. De-installation\/re-installation charges apply.<\/li>\n<li>The warranty period includes service time; no separate extension applies.<\/li>\n<li>Units installed <strong>outside city limits<\/strong>: Travel\/visit charges apply and must be paid in advance.<\/li>\n<li>Repairs will be made by <strong>authorized service personnel<\/strong> only; replacement of the full unit is not applicable.<\/li>\n<li>The warranty covers <strong>repair\/replacement of defective parts only<\/strong>, not consequential losses or financial claims.<\/li>\n<li>The company decides whether service will be done <strong>on-site or at a service center<\/strong>.<\/li>\n<\/ol>\n<ol start=\"8\">\n<li><strong>\u274c Warranty Void If:<\/strong><\/li>\n<\/ol>\n<ul>\n<li>No valid <strong>warranty card or invoice<\/strong>.<\/li>\n<li><strong>Unauthorized purchase or installation<\/strong>.<\/li>\n<li><strong>Tampering, mishandling<\/strong>, improper use or installation.<\/li>\n<li><strong>Defective power supply<\/strong>, unstable voltage, poor earthing.<\/li>\n<li>Any <strong>unauthorized service<\/strong>, repair, or part alteration.<\/li>\n<li><strong>Serial numbers tampered or removed<\/strong>.<\/li>\n<li>Machines relocated without prior intimation or by unauthorized people.<\/li>\n<li>Usage in <strong>harsh\/dusty\/corrosive<\/strong> environments (e.g., chemical factories, open drains).<\/li>\n<li><strong>Non-ISI stabilizers<\/strong>, improper wiring, or voltage issues.<\/li>\n<li><strong>Accessories (e.g., stabilizers, MCBs)<\/strong> are <strong>not covered<\/strong>.<\/li>\n<li>Coils damaged due to <strong>polluted air or corrosion<\/strong>.<\/li>\n<li>The warranty does <strong>not cover concealed piping<\/strong>, leakages, or wall damage.<\/li>\n<li>Voltage must be maintained at <strong>\u00b110% of 230V\/415V<\/strong>. Stabilizer with cutoff is recommended.<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<ol start=\"9\">\n<li><strong>\ud83d\udd27 Service Responsibility:<\/strong><\/li>\n<\/ol>\n<ul>\n<li>Preventive service is <strong>the customer\u2019s responsibility to schedule<\/strong>.<\/li>\n<li>Parts repaired\/replaced during warranty will be covered for the <strong>remaining warranty period only<\/strong>.<\/li>\n<\/ul>\n<ol start=\"10\">\n<li><strong> Compressor Warranty Terms \u2013 Key conditions:<\/strong><\/li>\n<\/ol>\n<ul>\n<li><strong>The warranty shall be void <\/strong>if regular preventive maintenance is not carried out by <strong>SEPL-authorized dealers, SSDs, and Service franchisees <\/strong>during the warranty period.<\/li>\n<li>The <strong>extended compressor warranty<\/strong> (not applicable under AMC or full unit extended warranty) shall be <strong>void<\/strong> if the unit is <strong>serviced or maintained by any unauthorized person or vendor<\/strong> other than a <strong>SEPL-authorized dealer, SSD, or service franchisee<\/strong>.<\/li>\n<li><strong>Compressor failure<\/strong> due to <strong>poor maintenance<\/strong>, <strong>abnormal voltage<\/strong>, or <strong>unauthorized servicing<\/strong> is <strong>not covered<\/strong>.<\/li>\n<li><strong>Original purchase invoices<\/strong> and <strong>company-stamped warranty cards<\/strong> must be shown to claim a warranty.<\/li>\n<li>Warranty remains valid <strong>only if servicing is done exclusively<\/strong> by SEPL-authorized personnel.<\/li>\n<li>From the <strong>2nd year onward<\/strong>, in case of compressor replacement, <strong>costs for gas refilling, spare parts, and transportation<\/strong> are chargeable to the customer if the Air conditioner is not under AMC or Extended warranty.<\/li>\n<li>SEPL reserves the right to <strong>inspect the unit<\/strong> and may <strong>deny a warranty<\/strong> for signs of <strong>abnormal usage or tampering<\/strong>.<\/li>\n<\/ul>\n<ol start=\"11\">\n<li><strong>PCB Controller Unit Warranty \u2013 Key Conditions:<\/strong><\/li>\n<\/ol>\n<ul>\n<li><strong>Warranty is void<\/strong> if regular preventive maintenance is <strong>not performed<\/strong> by SEPL-authorized dealers or service franchisees during the warranty period.<\/li>\n<li><strong>Failures due to poor maintenance, voltage fluctuations, or natural calamities<\/strong> are <strong>not covered<\/strong>.<\/li>\n<li>Warranty is <strong>invalid<\/strong> if the unit is serviced or repaired by <strong>unauthorized personnel<\/strong>.<\/li>\n<li><strong>An original invoice<\/strong> and <strong>company-stamped warranty card<\/strong> must be presented to claim a warranty and extended warranty.<\/li>\n<\/ul>\n<ul>\n<li>From the 2nd to the 5th year, the extended warranty on the PCB controller is applicable only if:<\/li>\n<\/ul>\n<p>The air conditioner unit is covered under an active AMC or Extended Warranty, or<\/p>\n<p>The unit remains in a physically and technically non-tampered condition, with proper maintenance recorded during the said period.<\/p>\n<ul>\n<li>From the <strong>2nd year onward<\/strong>, if PCB replacement is required and the Air conditioner is not under AMC or Extended warranty in that case<strong> labor, and any other spare parts if so, required are chargeable,<\/strong> will be borne by the customer.<\/li>\n<li>SEPL reserves the right to <strong>inspect the unit<\/strong> and may <strong>decline the warranty and extended warranty of PCB controller<\/strong> for signs of <strong>abuse or abnormal usage<\/strong>.<\/li>\n<\/ul>\n<ol start=\"12\">\n<li><strong>No employee or authorized dealer<\/strong> is permitted to alter the terms of this warranty in any manner.<\/li>\n<li>This warranty is governed by the laws of Kolkata. <strong>Jurisdiction lies exclusively with the courts in Kolkata<\/strong>.<\/li>\n<li>These terms <strong>override all previous warranty clauses<\/strong>, including those in product packaging or manuals.<\/li>\n<li>For service or sales support, contact <strong>Customer Care<\/strong> at \ud83d\udcde <strong>+91 80645 21248<\/strong> or \ud83d\udce7 <strong>customercare@senzenenergy.com<\/strong>.<\/li>\n<\/ol>\n","protected":false},"excerpt":{"rendered":"<p>PCB Controller Unit Warranty \u2013 Key Conditions: Warranty is void if regular preventive maintenance is not performed by SEPL-authorized dealers or service franchisees during the warranty period. Failures due to poor maintenance, voltage fluctuations, or natural calamities are not covered. Warranty is invalid if the unit is serviced or repaired by unauthorized personnel. An original &hellip; <\/p>\n<p class=\"link-more\"><a href=\"https:\/\/bitnester.com\/senzen\/warranty\/\" class=\"more-link\">Continue reading<span class=\"screen-reader-text\"> &#8220;Warranty&#8221;<\/span><\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"tpl-Warranty.php","meta":{"inline_featured_image":false,"footnotes":""},"class_list":["post-41","page","type-page","status-publish","hentry","entry"],"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/bitnester.com\/senzen\/wp-json\/wp\/v2\/pages\/41","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/bitnester.com\/senzen\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/bitnester.com\/senzen\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/bitnester.com\/senzen\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/bitnester.com\/senzen\/wp-json\/wp\/v2\/comments?post=41"}],"version-history":[{"count":11,"href":"https:\/\/bitnester.com\/senzen\/wp-json\/wp\/v2\/pages\/41\/revisions"}],"predecessor-version":[{"id":539,"href":"https:\/\/bitnester.com\/senzen\/wp-json\/wp\/v2\/pages\/41\/revisions\/539"}],"wp:attachment":[{"href":"https:\/\/bitnester.com\/senzen\/wp-json\/wp\/v2\/media?parent=41"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}